Product Policies

Playscapes Terms and Conditions

Made in USA

Our Playscapes products are manufactured in Waunakee, Wisconsin, for the health and wellness of children around the world.

Lead time

Orders generally ship within 2-4 weeks from receipt of your order. Please contact us or request a quote to receive current lead times.

Green goal

We continue to reduce our impact on the environment through the use of greener materials and technology.

Two-year product warranty

Playscapes-manufactured products are warranted against defects in material and workmanship for two years from the date of shipment. Click here for the full warranty statement.


Prices are subject to change. Prices are F.O.B. Waunakee, Wisconsin. Shipping & handling charges are additional, click here for S&H map.


Terms are net 30 days for customers who have established an account with us. To establish an account, provide the information requested on our credit application.

Or you may simply pay at the time you place your order. We accept checks, American Express, MasterCard, and VISA.


Play houses, murals, and custom orders are not returnable. Other Playscapes-manufactured items may be returned up to 90 days from the date of shipment, are subject to a 25% restocking charge, and will be inspected. Contact our Service Department at [email protected] or call for a return authorization. Credit will not be issued without an RA number.


HABA and NOVUM products are custom produced, no cancellations or modifications.

Damaged goods upon receipt

Please inspect each box when your order arrives, and note any damaged or missing boxes on the delivery receipt. Shipping damages must be reported within 10 days. Contact us and provide your company name, contact person, and phone number.